Pursuing digital strategies is a challenge for communications service providers, but as disruptive as it can be, the effort also creates opportunity. In this webinar, we will focus on first-hand case studies and best practices in transforming the customer experience. It will demonstrate how service providers can evolve faster than the industry disruption that surrounds them by becoming more proactive in the area of customer service management and building a competitive advantage across the customer lifecycle.
Join us to learn how to:
- Transform the customer experience by harnessing and connecting new technologies to increase acquisition and retention
- Resolve complex issues end-to-end
- Better identify and mobilize resources in real-time, with automated processes
- Find opportunities to streamline and enhance margins