Today’s new digital technologies are designed to transform your business. And they will ‒ if your people are fully equipped and empowered to use them. To take the “if” out of the equation, training needs to become an integral part of your company culture. Our Continuous Learning Framework outlines a practical five-step program to achieve this.

Discover the specifics in the white paper below, then delve into the related resources offered here. Explore the tools and expertise involved in implementing the framework and gain insight into the experience of organizations that have done so.

There’s a wealth of information here, too much to absorb all at once. That’s understandable: you can’t build a learning infrastructure overnight. But now is the time to begin. We suggest you bookmark this page and return often to expand your knowledge and understanding.

 

Introduction                   1.Prepare Technical Teams                  2.Empower Change                  3.Train End Users                    4.Measure Progress                 5. Sustain Adoption

 

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See firsthand how to take advantage of the many learning resources for SAP HANA available through SAP Learning Hub.

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Explore these visual interactive guides detailing the recommended learning path to full competence for specific roles and key SAP solutions.

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Detailed research findings from IDC reveal how much software training different kinds of users need to achieve key benefits and reach peak performance.

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Find out how data-driven user experience analytics improve software adoption, boost productivity, and simplify business processes at all stages of solution deployment. 

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Try before you buy: sign up for a free 14-day trial of SAP Learning Hub.

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Learn how to harness user performance monitoring and analytics to identify and overcome knowledge gaps, foster high software adoption, and drive overall project success.

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See how North American public utility organization Salt River Project utilizes the SAP User Experience Management by Knoa application to understand software interactions, helping employees solve their usage problems before they even ask for assistance.

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Learn how Dimension Data creates and deploys flexible, versatile, and targeted training materials for over 28,000 employees in 46 countries with the SAP Enable Now solution.

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Understand the training value of a user enablement solution, key capabilities and benefits to look for, and how to build a business case for purchase.

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Gain insight into the key role user analytics can play in identifying and resolving impediments to workforce adoption of new software systems. 

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Find out how to create and manage self-directed e-learning content and on-the-job embedded software training with unprecedented speed and ease.

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Achieve your busienss goals faster and help employees embrace new technologies with expert change management services from SAP.

 

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For many, digital is new and uncharted territory. New generations of technology are changing many aspects of daily life, including the kinds of jobs we have and how, when, and where we work.

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One of my favorite movies of 2016 was Hidden Figures. The main character, Katherine Johnson, and her team of colleagues had an interesting job title: Computer. Here’s what Katherine said about her job: “On any given day, I analyze the binomial levels of air displacement, friction, and velocity. And compute over 10 thousand calculations by cosine, square root, and lately analytic geometry. By hand.”

That was the 1960s. It was amazing work, but work that took hours to complete – and something an in-memory computer could do in a fraction of a second today.

Just as in-memory computing transformed calculating by hand (and made jobs like Katherine’s much easier), digital technologies are transforming the way we work today – and making our day-to-day activities more efficient.

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The question is: How does user adoption change, given the rise in technology with machine learning, AI, robotics, and the like, while keeping the human factor in mind?

Consider the areas to focus on: digital leadership, digital fluency, digital mindset, digital skills…if you remove the word “digital,” it’s not like these are new things for us to ponder. The shift is the pace and agility to transform into a real-time digital workplace and manage through new business models while we navigate the “messy human stuff.” Employees need to get accustomed to digital tools as early as possible so realistic expectations can contribute to building trust and reducing fears and resistance.

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Imagine if employees were engaged to work the way consumers are engaged to buy. Just as digital technology is changing how we interact with brands as consumers, it’s transforming how we expect to be engaged as employees.

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Explore how organizations can manage talent like they manage assets, especially as artificial intelligence becomes more prevalent.

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Find out how SAP Organizational Change Management services help users acclimate to new software technologies, learn to use them as intended, and adopt them at high rates.

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A step-by-step sequence of clearly-defined learning stages, designed to fully enable all levels of software users.

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Learn how and when you want thanks to unlimited cloud-based access to a wealth of skill-building knowledge from SAP, including self-paced e-learning courses and expert-led social learning forums.

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What do you want to learn today? Browse SAP course curricula, descriptions, and schedules by solution area. Then choose and book in-classroom or online courses through the Web.

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The SAP® User Experience Management (SAP UEM) application by Knoa provides full visibility into user behavior and employee engagement with enterprise applications from SAP. With SAP UEM, Severstal’s IT department had the tool to quickly identify ERP performance issues.

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Learn how a leading cosmetics company beautified its enterprise software to provide customers with their beloved products. 

To better understand how its employees were engaging with its existing SAP® ERP application, Boticário used the SAP® User Experience Management application by Knoa.

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Discover how to keep your configuration, management, and support teams’ skill sets up to date by blending classroom training with SAP Learning Hub.

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Review step 4 - It’s important to monitor user progress once your new platform is deployed. Collect and analyze real-time software interaction data from users’ desktops and mobile devices ‒ to measure adoption rates, spotlight problems, determine root causes, and guide content authors in creating focused remedial training.  

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Review step 3 - Equip end users with the knowledge and skills to succeed with the new platform. Create a learning plan for each area of expertise, specifying essential courses, training methods to be employed, customized content and tutorials to be produced, and completion timelines for the various phases. 

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Review step 2 - Most people need preparation, communication, and orientation in order to feel comfortable with major change. Educate all levels of users about why the new platform is needed, the adjustments it will require, the implications for their roles, the advantages for the business as a whole, and the benefits for them personally.

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Review step 1 - At the earliest stage of the project, it’s essential to provide training to the teams who will set up, manage, and support the new platform and help others learn it.