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9am - 9:05am ET | Welcome message from Tamir Sigal, CMO of Neopost Enterprise Digital Solutions on the 2nd broadcast of the CX Transformation Day virtual event.

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9:06-10:00am EST | Tamir Sigal, CMO for Neopost EDS (GMC Software, Satori Software and Human Inference) along with Scott Draeger, M-EDP, VP of Product for Neopost EDS outline the big reveal for Neopost EDS. If you are a client, customer, partner or employee of any of the Neopost EDS companies - this is a not-to-miss session of the broadcast.

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10:01 - 11:00am ET | Annette Franz, Founder of CX Journey, CXPA board member and recognized as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider leads a panel of Chief Customer Experience Officers from ADP, (former) Yahoo and Sage plus Emirates airlines to discuss how the customer now controls the brand's buyer journey and with that does some myth-busting on customer journey mapping along the way.

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11-46-12:35pm ET | Mukul Ahuja and Eva Treumuth of Monitor Deloitte present how the relationship between insurers and customers is changing. Today’s consumers have come to expect to get what they want, how and when they want it, and those expectations are spilling into other areas of their life. Savvy insurers have already begun “retailizing” their business, all the better to meet these rising consumer expectations and to get ahead of the competition. Learn why the “retailization” movement will require insurers and brokers to actively adopt a retailer mindset, perhaps forge new ways of doing business and the key principles that will allow organizations to design for (customer) trust.

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11:01 - 11:45am ET | Elena Gil Gonzales González, Attorney with ECIJA law firm in Madrid and PhD Candidate at CEU San Pablo University (Spain) presents on the intricacies of personal data, big data and the upcoming GDPR coming into effect across the EU, May 2018. Is your organization prepared in terms of data processing and accountability? Along with Holger Wandt, of Human Inference to provide guidance on functionality in existing and new software to enforce the privacy legislation in an automated way - this session is a must-watch for banks and brands across the EU.

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12:36-1:10pm ET | Liam Gilligan, Head of CBA's Innovation Lab in Hong Kong explores the cutting edge of technology throughout the APAC region. A must-watch session for any banking and insurance technical decision maker or business decision maker to understand first-hand the impact fintech is having on financial services. Remember the saying "if you can't beat 'em, join 'em" - watch to find out if this is the indeed the case. 

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1:11-1:55pm ET | Marchai Bruchey leads a panel of CX thought leaders and past CMOs to address the role of the CMO: times have changed - so has the CMO changed as well? The panel includes Christine Crandell (recognized practitioner, speaker and author with Forbes, HuffingtonPost, MarTech Advisors, and CustomerTHINK); plus Paul Greenberg (bestselling author of 'CRM at the Speed of Light: Essential Customer Strategies for the 21st Century.'); along with a surprise CMO guest.

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1:56-2:01pm ET | Closing remarks by Mirza Baig, host of the InspireCast podcast