9am - 9:45am EST | Opening remarks and keynote presentation from Bjorn Hildahl, Head of Quadient's DXP Business Unit. Bjorn will outline his thoughts and vision on breaking down organizational silos of disparate digital tools to become a single digital experience-first regulatory compliant organization.
9:45am - 10:30am EST | Join Rick Parrish, Principal Analyst with Forrester for his research briefing on why customers prefer a hybrid customer experience. If your organization is focused on digital transformation - this session is a must-watch to make sure your brand doesn't over-rotate on becoming just digital at the sake of neglecting your customers' preferences and expectations.
10:30am - 11:00am EST | David Stabel from Keypoint Intelligence outlines a real-life example of a customer journey with key learnings on how focusing on Customer Experience through Customer Communications provides higher business value, greater customer profitability and customer retention.
11:30am - 12:00pm EST | Andrew Stevens, formerly with HSBC, presents his thoughts on why employees not customers must be at the center of any digital transformation initiative - if not the consequences of shadow IT lurk behind the corner of every office cubicle.
11:00am - 11:30am EST | Yarun Nahar and Robert Tucker from Quadient provide a deep-dive on a potential course strategy applicable to any organization: digital delivery, digital process and finally digital transformation - a must watch for any professional with a company-wide digital imperative.