9am - 9:52am ET | This keynote session is a must watch for those tasked with digital transformation or customer experience - a panel ot thought leaders and practitoners from CX Journey, Sapient and ANRO discuss and deconstruct the hype of the latest disruptive technologies with real world examples while looking at the company's core vs the edge of the tech's impact on cultural change.
9:52am - 10:42am ET | Terry Frazier, Research Director with IDC explores the intersection of CX (customer experience) and communications. For those tasked with Digital Transformation, Terry outlines lessons from the omni-channel consumer and the 'New Workplace' plus his recommendations on customer responses and fluid messaging across channels and interactions.
10:42am - 11:22am ET | Scott Draeger M-EDP, VP of Product Marketing and Elizabeth Dailing, Sr. Director of Portfolio Marketing dicuss the business benefits of the latest release of Inspire R12 plus the introduction of Quadient's Digital Advantage Suite. Scott and Liz outline real examples for the enterprise on how to think digital first while moving to an omnichannel communications /interactions customer experience driven approach.
11:22am - 11:37am ET | David Daoud, Founder of E-learn2grow and Principal Consultant - FinTech, Digital Transformation & Operational Excellence with Maltem Consulting Group in Hong Kong outlines the blazing speed at which the APAC region is facing when it comes to consumers' changing demands for customer experience and digital experience.
11:37am - 11:47am ET | Karla Wentworth, Head of Marketing Operations at HomeServe UK outlines how to create a seamless customer experiences by focusing on your people - your staff first and then focus on the technological execution second. A must watch for anyone tasked with digital transformation waiting to understand how to focus on their internal teams first.
11:47pm - 12:17pm ET | Jenda Knoulich and Richard Adolph outline why most digital transformation projects fail, the lessons learned and outline Quadient's own take on making sure such pilot projects at the core of the business or at the edge succeed in both technical requirements and tactical execution.
12:17pm - 12:47pm ET | Mark Donohue of iSky Research and Matt Dooley of Connected Thinking discuss iSky's findings on GDPR subject access request's application process for customers' to gain access to the data a bank holds on them. The findings may shock you - a must watch for the EU banking community.