On Demand

Support is the fundamental first lever of value for you to realize the Intelligent Enterprise. Corporations worldwide expect a personalized support experience, granting them best access to  experts throughout the life cycle of their solution. At the core is SAP Enterprise Support, our  foundational success plan safeguarding your mission critical processes, optimizing your hybrid landscapes, and driving innovation and business outcomes for you – in the cloud, on-premise and hybrid. Learn which contribution SAP Enterprise Support brings to you to realize the Intelligent Enterprise and get to know the latest expanded value elements we have in store for you.

On Demand

SAP’s Next-Generation Support brings the customer support experience to the next level. Innovative tools and services help you get assistance anytime, anywhere, from any device – and at no additional cost. Reimagine support together with our experts and discover our real-time support channels Schedule an Expert and Expert Chat providing access to SAP experts and reducing valuable waiting time for response and resolution. Learn about self-service options and how to get support right within the product with SAP’s built-in support and find out how AI-infused support services provide you with relevant answers faster.
 

On Demand

SAP S/4HANA is our digital core at the center of the Intelligent Enterprise.  Come see how SAP Enterprise Support empowers and supports you on your path to an Intelligent Enterprise.  During the session, we will review what is currently available to support your SAP S/4 HANA cloud and on-premise implementations along with providing insight into what is coming next for SAP Enterprise Support. Learn how SAP Enterprise Support helps guide you in your path to digital transformation and can help make you successful in the new digital world.

Mar 20, 2019 01:00 PM CET

Do you struggle with getting the buy-in from your business stakeholders for major transformations as well as minor improvements. Not anymore: the SAP Innovation and Optimization Pathfinder (line of business edition) provides business owners with tailored recommendations on areas of innovation and business process optimization. Its insights are based on facts from your SAP ERP, process performance benchmarks and industry best practices. The report is available for six lines of business, incl. Finance, Procurement, Sales etc. It is free of charge for customers on SAP maintenance. 

Mar 20, 2019 02:00 PM CET

SAP Solution Manager 7.2 covers the complete application lifecycle of your IT solution running on premise, hybrid or in the cloud. The modern and intelligent IT management platform empowers your IT organization for the future of business. Explore the innovative functionalities of the new release 7.2 SPS 08 that drives the transition of your company into the digital economy and transform your business even faster. Understand how you can ensure General Data Protection Regulation (GDPR) compliancy for SAP Solution Manager and grasp the impact of the SAP Support Backbone update. Discover how you can influence further SAP Solution Manager development, and learn about the increased value of Focused Build, Focused Insights and Focused Run.

Mar 20, 2019 03:00 PM CET

In September 2018, SAP announced SAP Cloud ALM,  SAP’s new cloud-based Application Lifecycle Management offering tailored to the needs of SAP Cloud customers. Within this session, learn more about the strategy, the functional scope and the roadmap, coming along with more insights about the relationship between SAP Cloud ALM and SAP Solution Manager 7.2.

On Demand

支持服务是企业能够转型成为智慧企业的根本。世界各地的公司都希望能够获得量身定制的服务体验,并保证在整个生命运维周期都能够获得到专家的帮助。SAP企业级支持服务是我们服务体系的核心,是客户成功计划的根本。  不论您是云部署、本地部署还是混合部署, SAP 企业级支持服务不仅能够为您的关键业务流程保驾护航,而且可以优化您企业的混合部署构架,还能更进一步驱动企业加速创新实现价值。诚邀您了解SAP企业级支持服务如何帮助您转型成为智慧企业, 以及SAP发布的最新内容。
 

On Demand

SAP的Next-Generation Support提供更高级的客户支持体验:创新工具与服务帮助您在任何时间、地点和设备上获得帮助 – 并且无须增加任何费用。实时支持渠道如Schedule an Expert或Expert Chat让您可以实时联系我们的专家,为您节省宝贵的响应和解决问题的时间。自助服务选项、内置于产品的SAP Built-in Support以及植入人工智能的支持服务为您的问题提供更快、更精确的答案。

On Demand

SAP S/4HANA是智慧企业的数字核心。我们诚邀请您来了解SAP 企业级支持如何为您在通往智慧企业的道路上提供助力和支持。在会议期间,我们将回顾当前可用的支持SAP S/4 HANA云和本地部署的实施内容,同时也会更加深入地剖析SAP 企业级支持的下一步发展动向。了解SAP企业级支持如何助力于企业的数字化转型,并帮助您在新的数字世界中取得成功。

On Demand

无论是在大的变革还是小的改进面前,您是否还在挣扎于如何赢得业务人员的认可与支持?从此您不必再为此而苦恼了。SAP Innovation and Optimization Pathfinder report (业务版)可以针对您的业务流程提供量身定制的创新和优化建议。 该报告是基于您在SAP ERP系统的真实使用情况、您业务流程的标准(KPI)以及行业的最佳实践,目前覆盖六条业务线,包括财务、采购和销售等。 只要您有SAP的有效维护合同,您就可以免费获得该报告。

On Demand

无论您是本地部署、云端部署或者混合部署,SAP Solution Manager 7.2都能够覆盖您IT解决方案的整个应用生命周期。现代智能的IT管理平台赋予IT团队适应未来业务变化的能力。探索SAP Solution Manager 7.2 SPS 08的创新功能,这些功能将推动您的公司向数字化经济转型,并给您的业务带来革新。了解如何确保SAP Solution Manager7.2符合通用数据保护条例(GDPR)的要求,以及其对SAP Support Backbone带来的影响。了解如何进一步影响SAP Solution Manager的开发,以及Focused Build, Focused Insights and Focused Run所带来的更高价值。

On Demand

在2018年9月SAP发布了SAP Cloud ALM,这是SAP新的基于云的应用生命周期管理产品,专门针对SAP云客户的需求。在此讲座中,您将了解到更多关于策略、功能范围和路线图的信息,以及SAP Cloud ALM和SAP Solution Manager 7.2之间的关系。

On Demand

Support is the fundamental first lever of value for you to realize the Intelligent Enterprise. Corporations worldwide expect a personalized support experience, granting them best access to  experts throughout the life cycle of their solution. At the core is SAP Enterprise Support, our  foundational success plan safeguarding your mission critical processes, optimizing your hybrid landscapes, and driving innovation and business outcomes for you – in the cloud, on-premise and hybrid. Learn which contribution SAP Enterprise Support brings to you to realize the Intelligent Enterprise and get to know the latest expanded value elements we have in store for you.

On Demand

SAP’s Next-Generation Support brings the customer support experience to the next level. Innovative tools and services help you get assistance anytime, anywhere, from any device – and at no additional cost. Reimagine support together with our experts and discover our real-time support channels Schedule an Expert and Expert Chat providing access to SAP experts and reducing valuable waiting time for response and resolution. Learn about self-service options and how to get support right within the product with SAP’s built-in support and find out how AI-infused support services provide you with relevant answers faster.
 

On Demand

SAP S/4HANA is our digital core at the center of the Intelligent Enterprise.  Come see how SAP Enterprise Support empowers and supports you on your path to an Intelligent Enterprise.  During the session, we will review what is currently available to support your SAP S/4 HANA cloud and on-premise implementations along with providing insight into what is coming next for SAP Enterprise Support. Learn how SAP Enterprise Support helps guide you in your path to digital transformation and can help make you successful in the new digital world.

On Demand

Do you struggle with getting the buy-in from your business stakeholders for major transformations as well as minor improvements. Not anymore: the SAP Innovation and Optimization Pathfinder (line of business edition) provides business owners with tailored recommendations on areas of innovation and business process optimization. Its insights are based on facts from your SAP ERP, process performance benchmarks and industry best practices. The report is available for six lines of business, incl. Finance, Procurement, Sales etc. It is free of charge for customers on SAP maintenance. 

On Demand

SAP Solution Manager 7.2 covers the complete application lifecycle of your IT solution running on premise, hybrid or in the cloud. The modern and intelligent IT management platform empowers your IT organization for the future of business. Explore the innovative functionalities of the new release 7.2 SPS 08 that drives the transition of your company into the digital economy and transform your business even faster. Understand how you can ensure General Data Protection Regulation (GDPR) compliancy for SAP Solution Manager and grasp the impact of the SAP Support Backbone update. Discover how you can influence further SAP Solution Manager development, and learn about the increased value of Focused Build, Focused Insights and Focused Run. 

On Demand

In September 2018, SAP announced SAP Cloud ALM,  SAP’s new cloud-based Application Lifecycle Management offering tailored to the needs of SAP Cloud customers. Within this session, learn more about the strategy, the functional scope and the roadmap, coming along with more insights about the relationship between SAP Cloud ALM and SAP Solution Manager 7.2.

On Demand

Поддержка – самая первая и необходимая основа на пути к интеллектуальному предприятию. Компании во всём мире ожидают персонализированной поддержки, которая обеспечит им удобный доступ к экспертам на протяжении всего жизненного цикла решения. В центре этого процесса находится SAP Enterprise Support, наше базовое предложение услуг сопровождения, которые помогут обеспечить техническую стабильность наиболее критичных бизнес-процессов, оптимизировать гибридные ландшафты, ускорить внедрение инноваций и получение бизнес-преимуществ – в облаке, в традиционных или гибридных ландшафтах. Узнайте, какой вклад SAP Enterprise Support сможет внести в выполнение задачи перехода к интеллектуальному предприятию и из чего складывается та польза, которую он приносит.

On Demand

Поддержка нового поколения SAP – это новый уровень пользовательского опыта при решении задач поддержки. Инновационные инструменты и услуги помогут вам получить помощь в любое время, в любом месте и с любого устройства - без каких-либо дополнительных затрат. Переосмыслите поддержку вместе с нашими экспертами и откройте для себя наши каналы поддержки в режиме реального времени: Сессия с Экспертом и Чат с Экспертом – для общения с экспертами SAP и сокращения времени ожидания ответа и решения. Узнайте о возможностях сервисов самообслуживания и о том, как воспользоваться встроенной в продукт поддержкой SAP, а также как сервисы поддержки, основанные на искусственном интеллекте, способны оперативно предоставить вам требуемые ответы на ваши вопросы.

On Demand

SAP S/4HANA – наше цифровое ядро, лежащее в центре интеллектуального предприятия. Узнайте, какие знания и поддержку предоставляет для вас SAP Enterprise Support на пути к интеллектуальному предприятию. В ходе сессии мы предоставим обзор, что на данный момент предлагается для поддержки ваших проектов внедрения SAP S/4HANA (традиционного и в облаке), а также расскажем, что ещё вскоре появится в рамках SAP Enterprise Support. Вы сможете научиться пользоваться SAP Enterprise Support, как гидом в переходе к интеллектуальному предприятию, чтобы стать ещё успешнее в новом цифровом мире.

On Demand

Возможно, вы сталкивались с проблемой, как получить одобрение бизнес-руководства на крупные изменения или небольшие улучшения. Теперь у вас есть решение: SAP Innovation and Optimization Pathfinder (line of business edition) предоставляет владельцам бизнес-направления индивидуальные рекомендации в области инноваций и оптимизации бизнес-процессов. В данном отчете заключения базируются на информации из ваших систем SAP ERP, сравнительной статистике по производительности процессов и лучших индустриальных практиках. Отчет может быть получен для шести различных линий бизнеса, включая финансы, закупки, продажи и др., и бесплатен для клиентов с любым пакетом поддержки SAP.

On Demand

SAP Solution Manager 7.2 используется для всего жизненного цикла вашего ИТ решения – как традиционного, так и облачного или гибридного. Современная интеллектуальная платформа для управления ИТ ландшафтом даст вашей ИТ организации необходимые возможности, чтобы вести бизнес в будущем. Ознакомьтесь с инновационной функциональностью нового релиза 7.2 SPS 08, которая поможет вашей компании в переходе к цифровой экономике в условиях быстро меняющегося бизнеса. Узнайте, как обеспечить соблюдение Общего Положения о Защите Данных (GDPR) для SAP Solution Manager и адаптироваться к обновлению инфраструктуры поддержки SAP - SAP Support Backbone. Также мы расскажем, как можно повлиять на разработку SAP Solution Manager и какие преимущества вы можете получить от пред-настроенных решений Focused Build, Focused Insights и Focused Run.

Mar 20, 2019 03:00 PM MSK

В сентябре 2018 года компания SAP анонсировала SAP Cloud ALM - новый инструмент управления жизненным циклом решений, созданный специально для клиентов, использующих облачные решения SAP. На сессии вы сможете узнать о стратегии, функциональном объеме и плане развития продукта, а также какое отношение имеет SAP Cloud ALM к SAP Solution Manager 7.2.

Mar 20, 2019 09:00 AM BRT

O suporte é um impulsor fundamental para você se tornar uma Empresa Inteligente. Corporações por todo o mundo esperam ter uma experiência de suporte personalizada, com acesso otimizado a especialistas durante todo o ciclo de vida de suas soluções. No centro disso, está o SAP Enterprise Support, a fundação dos nossos planos de sucesso, que protege seus processos críticos, otimiza seus cenários híbridos, impulsiona a inovação e alavanca os resultados dos seus negócios – em cenários Cloud, On-Premise e híbridos. Saiba qual contribuição do SAP Enterprise Support terá no seu processo de transformação para uma Empresa Inteligente conhecendo as ofertas de valor mais recentes que temos para você!

Mar 20, 2019 10:15 AM BRT

O SAP Next-Generation Support eleva o nível da experiência do cliente com o suporte. Ferramentas e serviços inovadores vão lhe guiar para obter ajuda a qualquer momento, em qualquer lugar, a partir de qualquer dispositivo - sem custo adicional. Reimagine o suporte junto aos nossos especialistas, e descubra nosso suporte em tempo real, por meio dos canais Schedule an Expert e Expert Chat. Tais canais abrem acesso aos especialistas da SAP e reduzem um tempo precioso de espera para resposta e resolução. Conheça as opções de autoatendimento e saiba como obter o suporte correto de dentro do produto, com a funcionalidade de suporte incorporada da SAP. Descubra como os serviços de suporte com Inteligência Artificial integrada darão a você repostas relevantes mais rapidamente.

Mar 20, 2019 11:15 AM BRT

O SAP S/4HANA é o nosso núcleo digital, é o centro da Empresa Inteligente. Entenda como o SAP Enterprise Support capacita e apoia a importante jornada da transformação do seu negócio. Durante a sessão, analisaremos o que podemos oferecer para contribuir em implementações do SAP S/4HANA Cloud e On-Premise, além de fornecer informações em primeira mão sobre o que está por vir para o SAP Enterprise Support. Aprenda como o SAP Enterprise Support ajuda a orientá-lo em seu caminho para a transformação digital e como podemos apoiá-lo para obter sucesso no novo mundo digital.

Mar 20, 2019 01:00 PM BRT

Se você encontra dificuldade para que os stakeholders do seu negócio aceitem as mudanças propostas, sejam elas grandes transformações ou pequenas melhorias, nós podemos te ajudar. Com o relatório SAP Innovation and Optimization Pathfinder (Edição Line of Business) nós provemos recomendações sob medida para o seu negócio nas áreas de inovação e melhoria de processos. As recomendações são baseadas em dados provenientes dos seus sistemas SAP ERP. Fazendo uma comparação do seu negócio com outras organizações do seu ramo de atividades sugerimos otimizações e boas práticas. O relatório encontra-se disponível para seis linhas de negócios incluindo Finanças, Aquisições, Vendas, etc. É gratuito para clientes com contrato de manutenção SAP válido.

Mar 20, 2019 02:00 PM BRT

O SAP Solution Manager 7.2 cobre todo o ciclo de vida das aplicações da sua solução de TI, esteja ela rodando On Premise, na Nuvem ou em cenário híbrido. A gestão moderna e inteligente da plataforma de TI capacita sua organização para o futuro dos negócios. Explore as funcionalidades inovadoras da nova versão 7.2 SPS 08 que impulsionará a transição da sua companhia para a Economia Digital e acelerará a transformação do seu negócio. Entenda como você pode garantir o cumprimento da nova política de proteção de dados General Data Protection Regulation (GDPR) para o SAP Solution Manager e fique informado sobre o impacto que essa atualização terá na estrutura do suporte SAP. Descubra como você pode influenciar no futuro desenvolvimento do SAP Solution Manager e aprenda sobre o valor que pode ser gerado pelas soluções Focused Build, Focused Insights e Focused Run.

Mar 20, 2019 03:00 PM BRT

Em Setembro de 2018, a SAP anunciou o SAP Cloud ALM, a nossa nova solução de gestão do ciclo de vida de aplicações baseadas na nuvem, uma oferta sob medida para as necessidades dos clientes Cloud da SAP. Nessa sessão, aprenda mais sobre a estratégia, o escopo funcional e o roteiro de execução, além de adquirir mais conhecimentos sobre como o SAP Cloud ALM se relaciona com o SAP Solution Manager 7.2.

Mar 20, 2019 09:00 AM EDT

El soporte es el primer  recurso de valor fundamental para alcanzar la Empresa Inteligente. Las empresas alrededor del mundo esperan una experiencia de soporte personalizada, otorgándoles acceso a los mejores expertos a lo largo del ciclo de vida de su solución. En el centro se encuentra SAP Enterprise Support, nuestro plan de éxito fundamental que protege sus procesos de misión crítica, optimiza sus entornos híbridos e impulsa la innovación y los resultados empresariales tanto en sus soluciones On-Premise, en la nube e híbridas. Conozca la contribución que SAP Enterprise Support le brinda para alcanzar la Empresa Inteligente y conozca los últimos elementos de valor que tenemos para usted.

Mar 20, 2019 10:15 AM EDT

SAP Next-Generation Support eleva el nivel de experiencia del cliente con el soporte. Herramientas y servicios innovadores que lo guiaran a obtener ayuda a cualquier hora, en cualquier lugar, y desde cualquier dispositivo - sin costos adicionales. Re imagine el soporte junto a nuestros especialistas, y descubra nuestro soporte en tiempo real, por medio de nuestros canales Schedule an Expert y Expert Chat. Dichos canales abren acceso a los especialistas de SAP, y reducen el tiempo de espera, de respuesta y de resolución. Conozca las opciones de autoservicio y còmo obtener el soporte correcto del producto, con la funcionalidad incorporada de SAP. Descubra como los servicios de soporte con Inteligencia Artificial integrada le darán respuestas relevantes rápidamente.
 

Mar 20, 2019 11:15 AM EDT

SAP S/4HANA es el núcleo digital de la Empresa Inteligente. Conozca como SAP Enterprise Support lo capacita y apoya en su camino hacia una Empresa Inteligente. Durante la sesión, revisaremos lo que actualmente está disponible para apoyar su implementación, ya sea en la nube de SAP S/4 HANA u On-Premise, junto con una visión de lo que vendrá con SAP Enterprise Support. Aprenda cómo SAP Enterprise Support lo guía en su camino hacia la transformación digital y puede ayudarlo a tener éxito en el nuevo mundo digital.

Mar 20, 2019 01:00 PM EDT

Tiene dificultades para obtener el apoyo de las partes interesadas de su empresa, tanto para las grandes transformaciones, así como para las pequeñas mejoras? Ya no más: El reporte SAP Innovation and Optimization Pathfinder (versión para áreas de negocio) provee a los dueños del negocio con recomendaciones personalizadas en áreas de innovación y procesos de optimización de negocio. Las recomendaciones están basadas en datos reales de su SAP ERP, métricas de rendimiento y mejores prácticas de la industria. El reporte está disponible para seis áreas de negocio, incluidos, Finanzas, Compras, Ventas, etc. Es gratuito para los clientes con mantenimiento de SAP.

Mar 20, 2019 02:00 PM EDT

SAP Solution Manager 7.2 cubre el ciclo de vida completo de sus soluciones de TI ya sean On-Premise, en la nube o híbridas. La moderna e inteligente plataforma de administración de TI faculta a su organización para el futuro de los servicios. Explore las funcionalidades innovadoras de la nueva versión 7.2 SPS 08 que impulsa la transición de su empresa a la economía digital y transforma su negocio aún más rápido. Comprenda como puede garantizar el cumplimiento de la Regulación General de Protección de Datos (GDPR) para SAP Solution Manager y entienda el impacto de su actualización. Descubra como puede influir en el desarrollo del SAP Solution Manager y aprenda sobre el aumento del valor de Focused Build, Focus Insights y Focused Run.

Mar 20, 2019 03:00 PM EDT

En Septiembre de 2018, SAP anunció SAP Cloud ALM, la nueva oferta de ALM basada en la nube y adaptada a las necesidades de los clientes Cloud. Dentro de esta sesión conocerá más sobre la estrategia, el alcance funcional, el Roadmap e información acerca de la relación entre SAP Cloud ALM y SAP Solution Manager 7.2. 

Mar 20, 2019 09:00 AM EDT

Support is the fundamental first lever of value for you to realize the Intelligent Enterprise. Corporations worldwide expect a personalized support experience, granting them best access to  experts throughout the life cycle of their solution. At the core is SAP Enterprise Support, our  foundational success plan safeguarding your mission critical processes, optimizing your hybrid landscapes, and driving innovation and business outcomes for you – in the cloud, on-premise and hybrid. Learn which contribution SAP Enterprise Support brings to you to realize the Intelligent Enterprise and get to know the latest expanded value elements we have in store for you.

Mar 20, 2019 10:15 AM EDT

SAP’s Next-Generation Support brings the customer support experience to the next level. Innovative tools and services help you get assistance anytime, anywhere, from any device – and at no additional cost. Reimagine support together with our experts and discover our real-time support channels Schedule an Expert and Expert Chat providing access to SAP experts and reducing valuable waiting time for response and resolution. Learn about self-service options and how to get support right within the product with SAP’s built-in support and find out how AI-infused support services provide you with relevant answers faster.
 

Mar 20, 2019 11:15 AM EDT

SAP S/4HANA is our digital core at the center of the Intelligent Enterprise.  Come see how SAP Enterprise Support empowers and supports you on your path to an Intelligent Enterprise.  During the session, we will review what is currently available to support your SAP S/4 HANA cloud and on-premise implementations along with providing insight into what is coming next for SAP Enterprise Support. Learn how SAP Enterprise Support helps guide you in your path to digital transformation and can help make you successful in the new digital world.

Mar 20, 2019 01:00 PM EDT

Do you struggle with getting the buy-in from your business stakeholders for major transformations as well as minor improvements. Not anymore: the SAP Innovation and Optimization Pathfinder (line of business edition) provides business owners with tailored recommendations on areas of innovation and business process optimization. Its insights are based on facts from your SAP ERP, process performance benchmarks and industry best practices. The report is available for six lines of business, incl. Finance, Procurement, Sales etc. It is free of charge for customers on SAP maintenance. 

Mar 20, 2019 02:00 PM EDT

SAP Solution Manager 7.2 covers the complete application lifecycle of your IT solution running on premise, hybrid or in the cloud. The modern and intelligent IT management platform empowers your IT organization for the future of business. Explore the innovative functionalities of the new release 7.2 SPS 08 that drives the transition of your company into the digital economy and transform your business even faster. Understand how you can ensure General Data Protection Regulation (GDPR) compliancy for SAP Solution Manager and grasp the impact of the SAP Support Backbone update. Discover how you can influence further SAP Solution Manager development, and learn about the increased value of Focused Build, Focused Insights and Focused Run. 

Mar 20, 2019 03:00 PM EDT

In September 2018, SAP announced SAP Cloud ALM,  SAP’s new cloud-based Application Lifecycle Management offering tailored to the needs of SAP Cloud customers. Within this session, learn more about the strategy, the functional scope and the roadmap, coming along with more insights about the relationship between SAP Cloud ALM and SAP Solution Manager 7.2.