AI Disruption: New Data on Productivity, Profitability and Business Model Evolution
About This Webcast
Every company and consultancy faces pressure to change, but they’re not all evolving at the same pace and with the same AI-induced intensity AI’s massive disruption across the professional services space has created pressure on companies to change their commercial, operational and partner models, as well as relentless expectations that the human component of service delivery will succumb to radical reorganization. TBR’s research shows this is only the beginning, making it the perfect time to measure and evaluate the effects of internal adoption of AI-enabled solutions within these IT services firms and consultancies. TBR’s new ©Human Intensity Reduction Index (HIRI) is a proprietary metric that measures changes in productivity at companies that primarily deliver human-centric services, taking into account nuances around utilization, automation and organizational change alongside AI adoption. Clients can then compare HIRI to a company’s or consultancy’s operating margin to assess how internal AI efforts are (or are not) leading to more profitable revenue. Join TBR’s Patrick Heffernan, Principal Analyst & Practice Manager, and Bozhidar Hristov, Principal Analyst, on Thursday, July 23, 2026, at 1 p.m. EDT/10 a.m. PDT for a free session discussing: What questions large-scale IT services companies and global management consultancies have about reinventing their business models as they adopt AI-enabled solutions How TBR can answer those questions with a mix of data and analysis and help clients understand what’s coming next Which companies and consultancies can provide lessons learned for competitors and ecosystem partners Register today to reserve your space
Speakers
Patrick Heffernan
Practice Manager & Principal Analyst , Technology Business Research, Inc.
Patrick M. Heffernan is practice manager and principal analyst in TBR’s Professional Services Practice, where he directs the practice’s portfolio and manages projects on various topics, including creating management consulting services to deciphering digital transformation for consultancies and IT services vendors and analyzing the business impact of emerging technologies. Patrick’s responsibilities tap his expertise in competitive intelligence, strategy, and global political-economic impacts on business cycles and consulting vendors. Coverage and Focus Areas IT services, management consulting, global delivery, strategy and operations, cloud, intelligence cycle, digital transformation, innovation Experience and Background Prior to joining TBR, Patrick was part of a Big Four firm’s competitive intelligence team, conducting fieldwork and analysis. His professional career started in diplomacy, with Middle East postings as a foreign service officer with the State Department and counterterrorism assignments with the National Security Council and the U.S. Department of the Treasury. Patrick received a B.A. in political science from Washington and Lee University and an M.A. in diplomacy from the University of Virginia. Experience and Background Prior to joining TBR, Patrick was part of a Big Four firm’s competitive intelligence team, conducting fieldwork and analysis. His professional career started in diplomacy, with Middle East postings as a foreign service officer with the State Department and counterterrorism assignments with the National Security Council and the U.S. Department of the Treasury. Patrick received a B.A. in political science from Washington and Lee University and an M.A. in diplomacy from the University of Virginia.
Boz Hristov
Principal Analyst , Technology Business Research
Bozhidar Hristov is a principal analyst within TBR’s Professional Services Practice. Bozhidar leverages over decade of analytical experience to lead and participate in research and analysis of the financial performances and strategic investments of the companies in the professional services market, including Accenture, Deloitte, KPMG and Infosys. He also leads TBR’s Digital Transformation research, where he focuses on analyzing the evolving business models of ICT market participants as a result of adopting disruptive technologies while addressing ever-changing enterprise buyers’ expectations and managing partner ecosystems. Additionally, Bozhidar is the lead analyst for TBR’s Global Delivery Benchmark. Bozhidar also oversees and contributes to custom research for clients and financial modeling projects and plays an integral role in presenting key findings from reports and thought leadership through TBR webinars. Bozhidar’s commentary has been quoted by online sources such as The Register, CRN, TechTarget, Diginomica, CXOtoday, Nearshore Americas, The Hindu Business Line, IT-TNA, PTeducation, The Economic Times and Livemint. Coverage and Focus Areas Automation, AI, analytics services, blockchain, digital transformation, global professional services delivery, digital marketing services, partner ecosystems, industrial IoT, management consulting, consulting and systems integration, application outsourcing, IT outsourcing, business process outsourcing, managed services, cloud, survey design, industry IT services (e.g., healthcare, public sector), custom research